Leadership is changing in a digital world where rapid change continues to create both challenges and opportunities for businesses and leaders alike. This quick guide contains useful insight and practical models to help leaders understand and navigate this changing environment.
B2B businesses embarking on digital transformation programmes must factor in a growing demand for ecommerce and a shift in approach towards customer-centricity. This report provides best practice on the opportunities and challenges involved.
This report is a quick guide to customer lifetime value (CLV), defining its meaning and laying out the business benefits of tracking it. It covers different approaches to measurement and the importance of customer loyalty in the context of CLV.
With rapidly evolving markets, shifting consumer behaviour and the emergence of new technologies, there has never been a greater focus on CX strategy and execution. This report is designed to provide marketers with a good fundamental knowledge of CX strategy and to support this with pragmatic advice and guidance on execution. The report includes essential […]
This quick guide is an abridged version of Econsultancy’s Neurodiversity and Digital Inclusion Best Practice Guide, summarising its most salient points in a snackable guide. It looks at the benefits of considering neurodiversity in the workplace and offers guidance on developing an approach to digital inclusion. It covers: Definitions: What is neurodiversity and how should businesses approach […]
The importance of data and its relationship with business success has been a key theme in many a marketing discussion in recent years.
Social media now forms a vital part of customer experience, customer service and customer research. This guide provides marketers with a framework for how to approach social CX and customer service and how to integrate that into a broader customer experience strategy.
As digital technologies drive rapid change in customer behaviour, expectations, and market and competitive dynamics, and with long-term trends dramatically accelerated by Covid-19, businesses need to find ways to be more responsive.